CitiMortgage customer service not familiar with 2MP program
I called CitiMortgage last Friday 8-20-10 to see what I need to do to be on the 2MP program and they are not aware of this program. I was transferred to 5 different people/departments and no one seemed to know what 2MP or Second Lien Mortgage Program is. One lady I talked to said she can do the FDIC program with me. I asked if this is the program that requires me to be on the HAMP program first before I can be considered. She said no. They have their own criteria. So now, I am confused. I am reading that Citi bank participates in this Obama 2MP program, and their employees are not familiar with it.
As a background, I have my mortgage thru Wells Fargo, and I am enrolled in the HAMP program since March this year. I want to know if Citi will work with my second mortgage thru 2 MP program. I want to know if they have a specific name for this program so that their employees would know what I am asking for. Mortgage Modification Answer:
My first mortgage is with CitiMortgage and I have to say that their loss mitigation reps are some of the worst informed with regards to loan modification in general.
Every single time I called to check status of my loan modification, each different rep would contradict the other and would tell me something different from what a previous rep told me.
I would suggest you call 888-995-HOPE (4673), request a counselor who knows the 2MP program, and get on a conference call with the counselor and CitiMortgage. The counselor knows how to escalate your inquiry and should be able to at least get you in the right direction.
Inform the HOPE counselor where you got the information you read that states CitiMortgage is participating in this program so you can cite it during the call.
I helped a friend call a HOPE counselor, who turned out to be very knowledgeable, and was able to help my friend re-apply after being denied for a loan modification. It was not for the 2MP program, but the point is that a counselor will act as your advocate and can help you with your discussions with CitiMortgage.
Please come back and let us know how it all turns out for you. Visitors to this site thank you in advance and will appreciate any shared information that could help them as well.
If there is anyone out there who can help Lang with her 2MP application with CitiMortgage, please take time to share any information you may have.